Fleetwood Homes Privacy Policy

These guidelines and privacy policy are specific to websites managed by Fleetwood Enterprises, Inc., and its subsidiaries (collectively referred to as "Fleetwood", "We" or "Us"). The guidelines and privacy policy are effective December 15, 2004, and apply to information gathered through these websites and via e-mail.

Fleetwood maintains strict privacy policies to safeguard personal identifiable information and communications from unauthorized intrusions. By "personal identifiable information", We mean any personal information that identifies you, such as name, address, telephone number, e-mail address, and any information about activities (online or otherwise) that is directly linked to your information.

How Fleetwood Collects Your Information and Why

As you navigate through our website, at certain points, We may need to collect personal identifiable information from you in order to provide you with services tailored to your needs.

  • Fleetwood will not disclose any personal information collect from your activities on any Fleetwood online service except to Fleetwood agents, dealers and marketing partners.
  • When Fleetwood uses agents, such as contractors or companies to perform services on Our behalf, or provides your information to Fleetwood dealers or marketing partners, We will use reasonable commercial efforts to ensure that the company protects your personal information in a manner consistent with this Policy.

Fleetwood will collect and use your information only for specific purposes. Fleetwood will collect and use personal information:

  • to work with marketing partners to bring goods and services that maybe of interest to you;
  • to create and inform you of products and services that better meet your needs;
  • for billing purposes;
  • to anticipate and/or resolve problems with your service;
  • to provide referrals to our dealers for further follow-up for services or products that We think may be of interest to you.

You may choose not to receive any marketing communications from Fleetwood in connection with our online services. You may also tell Us how you would like to be contacted in connection with information you provided to Us via our online services. If you notify Us that you do not want to receive any marketing information, We:

  • will not contact you directly with marketing messages in connection with Fleetwood online services;
  • will not use personal information obtained from your online registration or use of a Fleetwood online service to contact you with marketing messages about any products or services;
  • Fleetwood will not disclose your information to others.

To inform Us of your preferred method of communication or to indicate that you do or do not wish to receive communications from Fleetwood, Fleetwood dealers or our marketing partners in connection with information you provided on this site, please contact us via e-mail at fleetwoodhomes@fleetwood.com with "Privacy" in the subject line.

If you notify Us that you do not want Us to use any of your information in the ways described in this Policy, We will honor your request. However, if you then later provide additional personal information to this site or otherwise respond to one of Our online inquiries, We will assume that you have changed your mind with respect to Our use of your information, and We may contact you as described herein. You may at anytime, of course, follow the procedure described above to elect not to be contacted by Us.

Personal information that a visitor volunteers at one of the Fleetwood websites to inquire about or order Fleetwood products/services will be protected just as if the information had been provided under more traditional ways of ordering that product or service.

Your personal information will be kept secure. Fleetwood has implemented technology and security features and strict policy guidelines to safeguard the privacy of your personal information from unauthorized access or improper use, and We will continue to enhance our security procedures as new technology becomes available.

Your e-mail will be kept private. Fleetwood will not read or disclose to those parties not affiliated with Fleetwood, private e-mail communications that are transmitted using Fleetwood services, except as required to operate the service or as otherwise required by law.

Fleetwood will respond to improper conduct. Fleetwood may use personal information to investigate and help prevent potentially unlawful activity, or activity that threatens the company or otherwise violates the customer agreement for any products or services that Fleetwood provides.

We may use session log data and cookies combined with anonymous user data (and personal data if you provide it) to track user movement and behavior within and across this website. We may use this information to help Us or our authorized dealers to offer to you Fleetwood products and services that may serve your needs and to perform website-user analytics. We may supply this information to a third party metric provider to perform the analysis for Us and to provide the results to Us. Our relationship with the metric provider is governed by contract. The contract restricts the metric provider's use of the data to performing requested analytics and compiling reports for Fleetwood. The metric provider is prohibited from otherwise selling or sharing the information or the results with anyone else. We use the information and the analytic results to improve our website and the user's experience.

Contact Us If You Have Concerns

If you have concerns about the Fleetwood online privacy policy or its implementation, you may contact us via e-mail at fleetwoodhomes@fleetwood.com with "Privacy" in the subject line.

Changes in Practices

Fleetwood will keep its privacy policy current, and make every effort to promptly update this web page every time there is a change to this policy.

Additional Privacy Protections for Children Using the Internet

Fleetwood recognizes that children, including young teens, may not be able to make informed choices about personal information requested online. Accordingly, Fleetwood does not knowingly target children or teenagers (younger than eighteen years of age) for collection of information online. Fleetwood does not solicit or collect personally identifiable information from children and teenagers under eighteen and does not allow anyone else to do so on any Fleetwood website.

Representations and Warranties

Warranties and Limitations of Liability information and documents provided on this website are provided "as is" without any warranty. Fleetwood makes reasonable efforts to include accurate and up-to-date information on this website; it does not, however, make any representations as to its accuracy or completeness. Your use of this website is at your own risk. Fleetwood, its suppliers, distributors and the other parties involved in creating and delivering the contents of this website, are not liable for any damages arising from the use of this website.

Links to Third Party Websites

The Fleetwood website may contain links to third party websites, including websites owned or maintained by authorized Fleetwood dealers. The linked websites are not under the control of Fleetwood, and Fleetwood is not responsible for the contents of any linked website or any link contained in a linked website. Fleetwood is providing these links only as a convenience, and the inclusion of a link does not imply endorsement of the linked website by Fleetwood.